Managing customer queries and requests is really a big challenge for any travel agency. In conventional travel business system it is very difficult to not only log customer information and customer queries but is very difficult to know that what a customer for an airfare was quoted under which fare rules. Ultra Smart Travel CRM not only allows to log any kind of inquiries like airfare, hotel, holidays, cruise, visa-passport but it also allows to manage inquiry types like walk-in / phone / web / email etc. It allows to register an inquiry, generate and share quotes to customers, manage follow up events and close an inquiry with applicable status like generated business / lost / pending …. Along with a reason. In turn it allows travel agents and travel business management to analyze and monitor performance of employees and business as well.